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F.A.Q.'s
Home » FAQs
 
Ordering
  • I'm new, how do I order?
  • What methods of payment do you accept?
  • What currency do you use?
  • Do I need to register before ordering?
  • Is it safe to order online?
  • Do I have to order online?
  • Can I change my order?
  • Can I cancel my order?
  • Why has my payment been refused?
  • When will my card be charged?
  • Why didn't I receive my order confirmation e-mail?
Delivery
  • What is your delivery policy?
  • What happens if my order is delivered when I'm not at home?
  • Can you leave the delivery in an agreed hiding place or with a neighbour?
  • Can someone else sign for my delivery?
  • Can I pick up my order from your shop / studio Superette?
  • Do you ship internationally?
  • Do I have to pay import charges?
Returns
  • How do I return / exchange an item(s)?
  • Have you received my return?
  • When will I receive my replacement?
  • How long will it take to refund me?
  • Part of my order is missing
  • Do I have to pay for the return postage?
  • Why have you not refunded the delivery charge?
  • My order contains a faulty item
  • I have received an incorrect item
General
  • I have a question can I talk to someone?
  • An item I like is out of stock or no longer on the website, will you be getting anymore?
  • Do you have a catalogue?
  • Do you have a shop?
  • How do your Gift Vouchers work?

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