• about
  • press
  • journal
  • events
  • happy customers
  • log in

Lady Luck Rules OK
What's New?
Join Our Mailing List
Never Miss Out



FAQs

ordering | delivery
returns | sizes
our privacy policy
secure online payment
terms and conditions
wholesale enquiries
contact us

Credit Cards We Accept

Secure Site

Welcome Guest, please log in or create an account Cart Contents  |  Checkout
F.A.Q.'s
Home » FAQs
 
Ordering
  • I'm new, how do I order?
  • What methods of payment do you accept?
  • What currency do you use?
  • Do I need to register before ordering?
  • Is it safe to order online?
  • Do I have to order online?
  • Can I change my order?
  • Can I cancel my order?
  • Why has my payment been refused?
  • When will my card be charged?
  • Why didn't I receive my order confirmation e-mail?
Delivery
  • What is your delivery policy?
  • What happens if my order is delivered when I'm not at home?
  • Can you leave the delivery in an agreed hiding place or with a neighbour?
  • Can someone else sign for my delivery?
  • Can I pick up my order from your shop / studio Superette?
  • Do you ship internationally?
  • Do I have to pay import charges?
Returns
  • How do I return / exchange an item(s)?
  • Have you received my return?
  • When will I receive my replacement?
  • How long will it take to refund me?
  • Part of my order is missing
  • Do I have to pay for the return postage?
  • Why have you not refunded the delivery charge?
  • My order contains a faulty item
  • I have received an incorrect item
General
  • I have a question can I talk to someone?
  • An item I like is out of stock or no longer on the website, will you be getting anymore?
  • Do you have a catalogue?
  • Do you have a shop?
  • How do your Gift Vouchers work?

Corner
Copyright © 2006 Lady Luck Rules OK Limited : copyright protected by Briffa
Shopping Cart Solution Provided by Vanilla Storm Limited
Corner